
Our team of technicians has been assisting hundreds of customers across North America. With our remote support services, we can resolve your issues quickly—no need for a technician to visit your facility. We understand that waiting days or weeks for a technician to arrive is frustrating, and the added cost of travel expenses can be steep. At DTF Tech Gurus, our goal is to get you back to printing high-quality results as quickly as possible.

The DTF Tech Gurus provide the best technical support. How to get in the network? We can provide technical support via phone and dialing into your network walking you through your issue. (hourly rates may apply)

Have you been in the situation that you know what the problem is with your printer, but you can't seem to find the part you need. Don't overpay or order the wrong part, let Tech Gurus assist you through this process. Either we have the parts instock or we can direct you to the most economical and reliable DTF parts.

There are a couple different names for the Binterjet printer which is manufactured in Indonesia (X5 DTF, Velox Plus, Velox, Spartan, Nusign). Many have put different names, wraps, etc to make their printer look different from the competitor, but at the end of the day, many of these units are manufactured in the same plant. Reach out to us and we'll see if we can assist you.
Please reach us at marketing@dtftechgurus.com if you cannot find an answer to your question.
There are a couple different names for the Binterjet printer which is manufactured in Indonesia (X5 DTF, Velox Plus, Velox, Spartan, Binterjet, Nusign and many more names). Many have put different names, wraps, etc to make their printer look different from the competitor, but at the end of the day, many of these units are manufactured in the same plant. If your printer is set up with BYHX boards, chances are we can work on it. Just let us know where you got your printer and the model. We'll let you know if we can help with the service.
Many times our technicians are on the road so the best way to contact us is through the contact us page. We'll call you back, don't worry we aren't selling your contact info, we don't have a dedicated person waiting for calls.
For on-site service our technicians charge $1200 a day plus expenses. If you are going to work on the machine yourself but would like remote service from our technician it is $100 per hour (minimum of 1 hour-payment in advance) Customers of Imperialdtf.com may qualify for free remote service.
Our technicians will go to shops for training and we also do consulting, but we do charge $1200 a day. If you are looking for resources we have numerous articles on our blog or check out Imperial DTF's Complete Guide to DTF Printing
Yes, we want to talk with you on the phone, but first let's see if we work on the printer you have. We don't post our phone number because we don't want a bunch of sales people calling us.
(no offense sales people)
Mon | 08:00 am – 05:00 pm | |
Tue | 08:00 am – 05:00 pm | |
Wed | 08:00 am – 05:00 pm | |
Thu | 08:00 am – 05:00 pm | |
Fri | 08:00 am – 05:00 pm | |
Sat | Closed | |
Sun | Closed |